Frequently Asked Questions

Got a question? We’ve brewed up the answers.

1. What is Mallards Coffee Company?

Mallards Coffee Company is a UK-based coffee brand offering fresh, small-batch roasted blends made to be enjoyed anywhere. Whether you are exploring new flavours, looking for a reliable daily brew, or just want a great cup of coffee, we have something for everyone.

2. Who is your coffee for?

Our coffee is for anyone who loves a good cup. From everyday drinkers to casual sippers, our blends are crafted to suit all tastes and routines.

3. Is your coffee fresh?

Absolutely. All our coffee is roasted to order in the UK and dispatched shortly after roasting to ensure peak freshness and flavour.

4. Do you offer ground coffee or just whole beans?

We offer both. You can choose whole beans or freshly ground coffee for espresso, filter, or French press, depending on your preference.

5. How does shipping work?

We currently ship within the UK to maintain quality.

• Standard tracked delivery starts at £2.25

• Free shipping is available on orders over £25

• Premium delivery options are available for faster service

  Full details are on our Shipping Policy page.

6. How is the coffee packaged?

Each blend comes in a resealable, matte black bag with a one-way valve to keep it fresh. Our packaging is simple, functional, and designed to suit any kitchen or coffee setup.

7. Do you offer sample packs or bundles?

Not at this time, but we plan to offer them in the future.

8. Can I set up regular orders or subscriptions?

Yes. You can subscribe to your favourite blend and have freshly roasted coffee delivered weekly, fortnightly, or monthly. Subscriptions help you never run out of coffee and include exclusive perks and savings.

9. Do you offer coffee for businesses?

Yes. We work with anyone looking to enjoy or serve quality coffee, from home setups to larger spaces. Our standard customer accounts allow easy ordering and management. For larger or regular supply needs, contact us via our Contact page.

10. How do I choose the right blend for me?

Each blend has a flavour profile and strength guide to help you find your preferred taste. Whether you like something smooth and mellow, rich and chocolatey, or bright and fruity, there is a coffee for you.

11. Do you roast the coffee yourselves?

We work closely with a trusted UK roaster who handles roasting, packing, and dispatch. This ensures every order is consistent and high quality.

12. Can I return or exchange my coffee?

If there is an issue with your order, we are here to help. While we cannot accept returns of opened bags, please contact us within 14 days of delivery if something is not up to standard and we will find a solution.

Still have questions?

Drop us a message via our Contact page or email us at mallardscoffeeco@gmail.com. We are happy to help with any question, big or small.