Terms of service


 

Effective Date: May 20th 2025

Welcome to Mallards Coffee Co. By accessing or using our website and services, you agree to the following Terms of Service. Please read them carefully.

1. About Us

Mallards Coffee Company. is a UK-based coffee business offering speciality coffee blends via one-time purchases and subscriptions.                                        

Registered Address: 9 St. Lawrence Terrace, Warkworth, Morpeth, Northumberland, NE65 0XE

Email: MallardsCoffeeCo@gmail.com

2. Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts under UK law to place an order with us.

3. Products & Availability

All products are subject to availability. We reserve the right to modify or discontinue any product at any time without prior notice.

4. Orders & Payment

  • By placing an order, you are making an offer to buy goods from us.

  • Orders are only accepted once payment is received and confirmed.

  • All prices are in GBP and include VAT where applicable.

We reserve the right to reject or cancel any order, including for pricing errors or product availability.

5. Shipping & Delivery

We only deliver within the United Kingdom.

Full shipping details and options can be found in our Shipping Policy.
We aim to dispatch orders within 1 working day, but delays may occur due to external courier factors.

6. Subscriptions

If you sign up for a subscription:

  • You agree to recurring charges based on your chosen delivery frequency.

  • You may pause, change, or cancel your subscription at any time through your account or by contacting us.

  • We will send an email reminder before each recurring charge.

7. Returns & Refunds

We comply with the UK Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

Full details on cancellations, returns, and refunds can be found in our Returns & Refunds Policy.

8. Intellectual Property

All content on our website, including logos, images, text, and product names is the intellectual property of Mallards Coffee Company or its licensors and is protected by copyright and trademark law.
You may not use our content without written permission.

9. Website Use

You agree not to:

  • Use our website for any unlawful purpose

  • Attempt to gain unauthorised access to our systems

  • Disrupt or interfere with the operation of the site

We are not responsible for third-party content, links, or websites we may reference.

10. Limitation of Liability

To the fullest extent permitted by UK law:

  • We are not liable for any indirect, incidental, or consequential loss.

  • Our total liability for any claim will not exceed the amount paid for the product in question.

This does not exclude our liability for death or personal injury caused by negligence or fraud.

11. Data Protection & Privacy

Your personal data is handled in accordance with our Privacy Policy, in line with UK GDPR and Data Protection Act 2018.

12. Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the English courts.

13. Changes to These Terms

We reserve the right to amend these Terms at any time. Updated versions will be posted on our website with the effective date. Continued use of our services constitutes acceptance of the updated Terms.

14. Contact Us

If you have questions about these Terms, please contact us at:
📧 MallardsCoffeeCo@gmail.com