Shipping policy
Mallards Coffee Company — Shipping & Returns Policy
UK Delivery Only
At Mallards Coffee Co., our priority is quality, from roast to doorstep. That’s why we currently only deliver within the United Kingdom, ensuring every order arrives fresh, fast, and full of flavour.
Shipping & Delivery
Fast, Reliable Dispatch
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All orders are packed and dispatched within 1 working day of purchase.
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We aim to dispatch orders placed before 12:00 noon (Monday–Friday) the same day.
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We ship using trusted UK carriers including Royal Mail and DPD.
Free Delivery
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Free UK standard delivery (Royal Mail Tracked 2nd Class) on orders over £25 and under 3kg.
📦 Delivery Options & Rates (UK Only)
| Delivery Method | Estimated Delivery Time | Cost |
|---|---|---|
| Tracked 2nd Class (Royal Mail) | 2–4 Working Days | £2.75 |
| Tracked 1st Class (Royal Mail) | 1–2 Working Days | £3.65 |
| DPD (1-Hour Window) | Next Working Day | £3.75 |
| Free Delivery | Orders over £30.00 | FREE |
Subscription Orders
Enjoy fresh coffee delivered on your schedule with our flexible subscription service.
How It Works:
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Choose your favourite coffee, bag size, and delivery frequency (e.g. every 1, 2, or 4 weeks).
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Subscriptions are processed and shipped on your selected schedule.
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You’ll receive a reminder email before each dispatch, allowing you to skip, change, or cancel anytime.
Cancellation:
You can cancel your subscription at any time through your account or by contacting us directly. No cancellation fees apply.
Priority Dispatch:
All subscription orders are given priority shipping so your coffee arrives on time, every time.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with a tracking link to monitor its journey.
Business Information
Mallards Coffee Co. is a trading name of Mallards Coffee Company
Registered Address: 9 St. Lawrence Terrace, Warkworth, Morpeth, Northumberland, NE65 0XE
Email: MallardsCoffeeCo@gmail.com